Q: Why have I been charged for my Pre-order order up front?
A: We are currently only able to take payment at the time an order is placed. Our systems do not allow us to defer payments until release or shipping date.
Q: What are the stages for processing my order?
A: Stage 1 – Order Receipt. At this stage we have received your order and your credit/debit card or Paypal account will have been charged. You should receive an email order receipt. At this stage we have NOT shipped your order.
Stage 2 “Your order has been dispatched”. You will receive another email from us stating that your order is complete. Your order has now been shipped.
Q: When will my order ship?
A: We aim to have all pre-orders delivered on release date, or as close to as possible. Orders are shipped from the UK. Please see below for estimated transit times:
UK & IE: 1-3 Days
Within EU: 3-5 Days
Outside EU: 5-8 Days
Q: Will my order be subject to additional duty charges?
A: All customers in the EU have been charged VAT and should not encounter any duty charges. Customer outside the EU have not been charged VAT and may encounter local duty charges.
Q: I ordered other Peter Gabriel items at the same time as I purchased a Pre-Order. Everything has arrived except the Pre-Order. Where is the rest of my order?
A: If you have also ordered items that are in stock, they may be sent as soon as possible. In this circumstance, your Pre-order will be sent separately.