FAQ

Pre-order FAQ

 

Q: What are the stages for processing my pre-order?

A: Order Receipt. At this stage we have received your pre-order but your credit/debit card will have not have been charged. You should receive an email order receipt. At this stage we have NOT shipped your order.

Stage 2 “Your order has been dispatched”. You will receive another email from us stating that your order is complete. Your order has now been shipped.

 

Q: When will my order ship?

A: On the Monday before a Friday release we will charge you card for the order and prepare the shipping. The aim is to have all pre-orders delivered on release date, or as close to as possible with international orders.  Orders are shipped from the UK. Please see below for estimated transit times for ‘standard post’:

UK & IE: 1-3 Days
Within EU: 3-5 Days
Outside EU: 5-8 Days

 

Q: Will my order be subject to additional duty charges?

A: All customers in the EU have been charged VAT and should not encounter any duty charges. Customer outside the EU have not been charged VAT and may encounter local duty charges.